What items are returnable?
All items that adhere to the following criteria:
• The request is within 14 days of purchase
• Item is in its original condition
• Unwashed and unworn
• Tops can be returned or exchanged
• Bottoms can only be exchanged if the hygiene strip has not been removed.
Are there any charges for returns?
• There are no charges for returns
• Original shipping charges are non-refundable
• You are responsible for return shipping charges
• You must send your item within 2 days of a return being approved or your order will not be refunded.
How do I return?
• Enter your order number and email address in the fields provided
• Follow the on-screen instructions and select the items you want to return
• You will receive a confirmation email with shipping guidelines
How soon will I get my refund?
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
• If you are approved, then your refund will be processed, and a credit will automatically be applied by the original method of payment, within 3 working days.
1. Pack all the returned items, along with a print off of your confirmation of purchase email.
2. Go to local post office, or another courier to ship the package. The return address for the package:
ST. LUCIA BAY
6a Gloucester Road
3. Please provide the tracking number from your post office or couriers if applicable. You can keep track your package by receiving emails for shipment updates.
4. You will receive an email as soon as we have received your items and when the refund is approved.
Note: If your online return is not accepted but your order is within the policy guidelines you can take this image off our site, print it, fill out the form and send it back to us with your order.